Our people are our firm's lifeblood, and the backbone of our offering. We are extremely lucky to employ some of the industry's most experienced veterans, as well as some its current and future bright stars.

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Joseph Goodall


In 1989, Joseph teamed up with the late Dudley Griffiths to form GGIB. Joe began his career at insurer GRE and completed a range of insurance based qualifications. He continues to be an associate of the Australian Insurance Institute and is a QPIB. Joseph is a former director of NIBA and considers chairing the 1990 NIBA convention as one of the highlights of his prolific career. Joseph is widely regarded throughout the insurance industry as being a leader in the broking field and his reputation among underwriters speaks for itself.

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John Griffiths


John has over 33 years of experience in the insurance broking industry and joined GGIB as a director in 1989. He is a QPIB, holds a Diploma of Financial Services and is an affiliate of the Australian Insurance Institute. John Specialises in providing insurance solutions to large commercial/industrial and additionally motor fleet customers. John is also a key creative influence in the establishment of our scheme products and identifying opportunities with industry associations and buying groups.

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Benjamin Goodall


Ben has a Bachelor of Commerce degree from Monash University and a Graduate Diploma of Insurance from Deakin University. He has been actively involved in the company since 1994 leading to his appointment as the brokerage's General Manager in 2004. Additionally, Ben is one of our most aggressive brokers and personally manages some of GGIB's major accounts. He is also responsible for the development of the office systems and procedures, staff recruitment, business planning, financial accounting, budgeting, industry research, and ensuring compliance within the firm is held to exacting standards.

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Nathan Goodall


Nathan is a qualified solicitor who previously practiced law at national top-tier law firm Clayton Utz. He holds a bachelor of Commerce, Bachelor of Laws and a Master of Insurance. Nathan has also previously acted as a Sessional Lecturer at Deakin University's Master of Insurance and Risk Management Program and was responsible for co-authoring the course content to reflect the forever changing insurance landscape.

Nathan manages the sales side of the business and is responsible for motivating and directing our diverse and talented sales team to ensure the team upholds our core company values. This includes determining sales goals and strategies to maintain or exceed sales targets, ensuring the team is aware of current market trends, new products and economic pressures, managing our current scheme portfolio, devising future product/exclusive scheme development and ongoing staff training and development.

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Kerrie Depalma

Office Manager

Kerrie joined GGIB all the way back in 2000. Due to her qualifications, skill and tenure with the firm, Kerrie has elevated herself to office manager. Kerrie is a Qualified Practicising Insurance Broker and has a Diploma Of Financial Services (Insurance Broking). Kerrie also holds a Statement of Attainment for the Advanced Diploma and has Responsible Officer recognition. Kerrie is qualified in all areas of commercial insurance and works closely with the General Manager and the Directors.

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Lorraine Belcher

Claims Department Manager

Lorraine is one of our most experienced staff; her wealth of knowledge and previous experience managing claims is a large asset to our firm. Having spent more than 10 years in claims management in the Insurance Broking space, Lorraine is more than equipped to handle and assist clients manage their claims. In an age when insurers themselves are providing less and less claims service and technical advice, Griffiths Goodall is able to differentiate itself by having quality claims personnel across our entire department.

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Ian Simpson

Senior Account Executive

Ian has more than 30 years experience in the insurance industry, both as an insurance broker with GGIB and formerly as a branch manager of insurance companies NZI and QBE. Ian relates to clients at all levels and is dedicated to providing the best possible service to a wide range of clients. Ian holds a Diploma of Financial Services and is an Associate of the Australian Insurance Institute.

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Jo-Anne Foster

Senior Account Executive

Jo-Anne holds a Diploma of Financial Services and Diploma of Business Studies (Insurance). She has spent 30 years in the insurance industry in various roles. The knowledge gained while working at an international insurance broking firm in Melbourne, as a manager of a local insurer and her years spent with GGIB help her to provide the best possible technical knowledge and service to a wide variety of clients. Jo-Anne in particular works hand in hand with John and Ben to deliver solutions to some of our countries largest insurance risks.

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Michelle Stevens

Sales Account Executive

Michelle operates within our growing sales team, directly servicing a wide range of clients. Michelle's experience and specialty is in a range of commercial, rural and transport clients in a wide spread demographic and geographical sense. Michelle is Tier 1 qualified and brings many years of technical insurance expertise.


Janine Bassett

Financial Controller

Janine comes to our firm with a host of financial and management experience in large and small organisations. Janine brings skills to ensure we remain compliant and provide an efficient transactional experience for all of our clientele. Janine brings an unparalleled enthusiasm for this area of our business and is responsible for day to day financial compliance and operational capability.

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David Ryan

Claims Technician

David is a long term staffer of our claims department, previously spending a number of years in insurance assessment and risk management externally. David is one of our most experienced staff and his breadth of knowledge across managing claims is a large asset to our firm. In an age where insurers are offering less claims service and technical advice, Griffiths Goodall is able to differentiate itself by having quality claims personnel in David, Lorraine and others.


Justin Crook

Trainee Broker

Justin works within a couple of our emerging departments, including retail, tax audit, builders warranty and others. Justin is learning the craft of our commercial broking sector, and has experience in a range of industries and companies, including the defence force, Telstra and QBE.


Michael Stephens


Michael Stephens heads our financial services area, having decades of experience in the life insurance, financial planning and general financial industries.

Griffiths Goodall Financial Services is a corporate authorised representative (No 405308) of Synchron (AFSL 243313).

Michael Stephens - Authorised Representative no: 260278


Rosanna Scarcella


Rosanna is the welcoming front of our business, managing our reception and front of house area. Rosanna brings years of client service experience to our firm, having filled very demanding roles in similar positions in the past. We are very pleased to have her in our team, she is most engaging and welcoming to all of the visitors to our office.

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Amanda Mercer

Account Executive

Amanda began her career at GGIB in 2003 and hasn't looked back. She is a Qualified Practicing Insurance Broker and has completed her Diploma in Financial Services (Insurance Broking) in full. Her long time at the firm sees her familiar with many of the firm's larger clients and her experience enables her to assist Nathan Goodall in providing excellent service standards.

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Mandy Gladman

Account Executive

Mandy has worked in various capacities for our firm for over a decade, spending time in broking, office management and a part time technical role. These days Mandy deploys her knowledge and skill in assisting Nathan Goodall service some of our most technical accounts. Mandy is a welcoming member of our team, and her technical experience ensures clients receive the best possible service.

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Melanie Rachele

Account Executive

Melanie is another in a long list of staff that continue to return to our firm after career breaks due to family commitments. Melanie worked in our firm in the 90's, and now again brings years of general brokerage and administration experience to our firm. Melanie now supports Nathan and his team to provide a range of solutions and products.

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Lisa Parker

Account Executive

Lisa joined our team in 2014, having previously gained experience at one the nation's largest rural insurers. With decades of experience in the insurance industry, with both insurers and brokers, Lisa brings a fresh perspective to our risk assessment profile. Lisa is a part of Benjamin's direct team providing executive assistant  and insurance support.

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Sheree Surace

Account Executive

Sheree joined GGIB in 2000, a millennium ago when our firm was a much smaller operation. Sheree is a part time contributor these days, balancing family life and a developing career. Sheree is a Qualified Practicing Insurance Broker and assists within Ian Simpson’s team to help manage many of his domestic and wholesale accounts. Given her extensive history at our firm, her experience has proven valuable in providing this support.

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Rochelle Mullane

Account Executive

Rochelle has vast amounts of both general insurance and insurance broking experience, having spent time on both sides of the insurance fence in her career. Rochelle has been with our firm for a number of years and has proven herself to be a valuable technician. Rochelle role sees her as one of John Griffiths' primary support technicians and providing direct service and support.

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Ariana Ngahooro

Account Executive

Ariana joined our team following a move to the Goulburn Valley area from more remote areas of our country, originally hailing from New Zealand. Ariana has years of experience in providing insurance broking solutions, and is working her way through our firm assisting in a number of strategic client service segments including our body corporate and houseboat scheme. She is privileged to work alongside Nathan Goodall as her mentor in providing complex insurance solutions to clients, and assists the members within his team.

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Sue Cairns-Netherton

Account Executive

Sue has returned to our firm after a number of years away in other industries. She obviously could not resist the allure of insurance, nor our friendly and vibrant workplace! Sue brings decades of wisdom and experience to our firm. Sues wealth of knowledge is put to use in assisting Ian Simpson with servicing his portfolio and also working alongside John Griffiths in managing the GGIB Motel scheme, an exciting new development within our business.

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Account Executive

Jodie's honed broking skills together with her great attitude made her quickly an integral part of our team. Jodie is involved in all aspects of commercial and retail insurance broking, and assists Ian Simpson to provide the required levels of service our customers demand.

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Kelly Brun

Account Executive

Kelly has considerable and varied experience in the general broking industry. Having spent the majority of her career with our firm, Kelly is highly technical and considerate of our client's requirements. Kelly predominantly assists Ian Simpson in servicing a diverse list of GGIB client's, from large truck operators to grain storage facilities.

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Jakara Lancaster

Account Executive

Jakara has recently returned to our office following maternity leave. Jakara has a keen eye for detail, and brings years of support experience to our firm. She efficiently provides this support by assisting Michelle Stevens’ and Nathan Goodall’s team in administration and client service.


Crystal Handley

Account Executive

Crystals previous experience working for large insurers in metropolitan areas gives her an appreciation for the rural aspect of our business and a fresh faced enthusiasm to our team. Crystal works closely alongside Michelle Stevens providing broker support and insurance solutions to their rural portfolio. Her polite but firm approach to negotiating with underwriters and providing client service have seen her quickly become a valuable member of our team.


Samantha McLachlan

Administration Assistant

Samantha’s considerable administrative and customer service experience learnt in previous roles within a multinational conglomerate has proven a welcome asset for our firm. Samantha’s excellent skills have proven a hit amongst our client base. Samantha works alongside others in Benjamin Goodall’s team to provide them with administrative support and service domestic clients. 


Mahdi Ayubi

Assistant Account Executive

Mahdi is quite possibly our most exciting recruit in the history of our firm, bringing with him a history of outstanding results and references. We are honored to mentor Mahdi through the early phases of his development, and his strong-mindedness teamed with his determination will see him succeed. Mahdi works alongside those in John Griffiths team, providing administrative support whilst eagerly studying and learning the particulars of the insurance industry.


Sandrea Cocker

Claims Administration

Sandrea is currently on maternity leave.


Ann Kennedy

Account Executive

Ann has recently begun employment in our firm, supporting the members of John Griffiths team in their large commercial and industrial broking space. Ann comes to our firm with decades of experience working for a large insurer, and is one of the most respected long term insurance industry members in the Goulburn Valley.


Sinead Murphy

Trainee Broker/Claims Consultant

Sinead originates from Ireland where she worked in insurance providing customer and claims service direct to clients, where she also obtained a degree in Business. This experience has seen her settle into her current role within our firm well. She efficiently provides administration support and claims support within our claims department, and we hope to utilise her skills throughout the business in the future.


Angela Doherty

Claims Consultant

Angela brings a vast range of experience to her position as a claims consultant, previously working as a manager at a significant local accountancy. Her assertive interpersonal and negotiation skills sees her provide our clients with effective claims service and administration. Angela works closely alongside our well-practiced claims consultants providing support whilst learning the particulars of claims management.