About

 

Our people are our firm's lifeblood, and the backbone of our offering. We are extremely lucky to employ some of the industry's most experienced veterans, as well as some its current and future bright stars.


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Benjamin Goodall

Managing Principal
 

Ben has a Bachelor of Commerce degree from Monash University and a Graduate Diploma of Insurance from Deakin University. He has been actively involved in the company since 1994 leading to his appointment as the brokerage's General Manager in 2004. Additionally, Ben is one of our most aggressive brokers and personally manages some of the business' major accounts. He is also responsible for the development of the office systems and procedures, staff recruitment, business planning, financial accounting, budgeting, industry research, and ensuring compliance within the firm is held to exacting standards.

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Nathan Goodall

Head of Sales
 

Nathan is a qualified solicitor who previously practiced law at national top-tier law firm Clayton Utz. He holds a bachelor of Commerce, Bachelor of Laws and a Master of Insurance. Nathan has also previously acted as a Sessional Lecturer at Deakin University's Master of Insurance and Risk Management Program and was responsible for co-authoring the course content to reflect the forever changing insurance landscape.
Nathan manages the sales side of the business and is responsible for motivating and directing our diverse and talented sales team to ensure the team upholds our core company values. This includes determining sales goals and strategies to maintain or exceed sales targets, ensuring the team is aware of current market trends, new products and economic pressures, managing our current scheme portfolio, devising future product/exclusive scheme development and ongoing staff training and development.

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John Griffiths

Head of Client Engagement
 

John has over 33 years of experience in the insurance broking industry and joined GGIB as a director in 1989. He is a QPIB, holds a Diploma of Financial Services and is an affiliate of the Australian Insurance Institute. John Specialises in providing insurance solutions to large commercial/industrial and additionally motor fleet customers. John is also a key creative influence in the establishment of our scheme products and identifying opportunities with industry associations and buying groups.

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Joseph Goodall

Business Consultant
 

Joe began his career at insurer GRE and completed a range of insurance based qualifications and in 1989, teamed up with the late Dudley Griffiths to form GGIB (now PSC Griffiths Goodall). He continues to be an associate of the Australian Insurance Institute and is a QPIB. Joseph is a former director of NIBA and considers chairing the 1990 NIBA convention as one of the highlights of his prolific career. Joseph is widely regarded throughout the insurance industry as being a leader in the broking field and his reputation among underwriters speaks for itself.

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Kerrie Depalma

Office Manager
 

Kerrie joined the business in 2000. Due to her qualifications, skill and tenure with the firm, Kerrie has elevated herself to office manager. Kerrie is a Qualified Practising Insurance Broker and has a Diploma Of Financial Services (Insurance Broking). Kerrie also holds a Statement of Attainment for the Advanced Diploma and has Responsible Officer recognition. Kerrie is qualified in all areas of commercial insurance and works closely with Benjamin in areas of management.

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Janine Bassett

Financial Controller
 

Janine comes to our firm with a host of financial and management experience in large and small organisations. Janine brings skills to ensure we remain compliant and provide an efficient transactional experience for all of our clientele. Janine brings an unparalleled enthusiasm for this area of our business and is responsible for day to day financial compliance and operational capability.

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Lorraine Belcher

Claims Manager
 

Lorraine is one of our most experienced staff; her wealth of knowledge and previous experience managing claims is a large asset to our firm. Having spent more than 10 years in claims management in the Insurance Broking space, Lorraine is more than equipped to handle and assist clients manage their claims. In an age when insurers themselves are providing less and less claims service and technical advice, our business is able to differentiate itself by having quality claims personnel across our entire department under Lorraine's management.

 

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David Ryan

Senior Account Executive
 

David is a long term staffer of our office, previously spending a number of years in our claims department and externally in insurance assessment and risk management. David is in a sales account executive role, utilizing his technical experience to assist new clients manage their insurance risks. His broad knowledge also benefits the management of a rural portfolio with existing clients. David holds a Diploma of Financial Services and is eager to accommodate new clients that need assistance with their insurance needs.

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Ian Simpson

Senior Account Executive
 

Ian has more than 30 years experience in the insurance industry, both as an insurance broker with PSC Griffiths Goodall and formerly as a branch manager of insurance companies NZI and QBE. Ian relates to clients at all levels and is dedicated to providing the best possible service to a wide range of clients. Ian holds a Diploma of Financial Services and is an Associate of the Australian Insurance Institute.

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Jo-Anne Foster

Senior Account Executive
 

Jo-Anne holds a Diploma of Financial Services and Diploma of Business Studies (Insurance). She has spent 30 years in the insurance industry in various roles. The knowledge gained while working at an international insurance broking firm in Melbourne, as a manager of a local insurer and her years spent with the business help her to provide the best possible technical knowledge and service to a wide variety of clients. Jo-Anne in particular works hand in hand with John and Ben to deliver solutions to some of our largest insurance risks.

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Mandy Gladman

Senior Account Executive
 

Mandy has worked in various capacities since commencing with our firm in 1998, spending time in broking, office management and a part time technical role. These days Mandy deploys her knowledge and skills in servicing some of our most technical accounts, along with managing Nathan’s team.  Mandy is a welcoming member of our team, and her technical experience ensures clients receive the best possible service.

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Michael Stephens

Director - Griffiths Goodall Financial Services
 

Michael Stephens heads our financial services area, having decades of experience in the life insurance, financial planning and general financial industries.

Griffiths Goodall Financial Services is a corporate authorised representative (No 405308) of Synchron (AFSL 243313).

Michael Stephens - Authorised Representative no: 260278

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Amanda Mercer

Account Executive
 

Amanda began her insurance career in 2003 and hasn't looked back. She is a Qualified Practicing Insurance Broker and has completed her Diploma in Financial Services (Insurance Broking) in full. Her long time at the firm sees her familiar with many of the firm's larger clients and her experience enables her to provide excellent service standards and complex insurance solutions to her portfolio.

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Andrew Kreskas

Sales Executive
 

Andrew has joined our business after exiting the finance industry, and is enthusiastic and focused about being within the insurance industry and a part of the PSC Griffiths Goodall team. He is passionate about helping and supporting clients achieve their desired outcome, and currently works alongside Benjamin and John in servicing existing and new clients.

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Ariana Ngahooro

Account Executive
 

Ariana joined our team after relocating to the Goulburn Valley in 2014 and holds her Diploma of Insurance Broking. She has years of experience in providing insurance broking solutions to a range of clients. She previously managed the houseboat scheme portfolio but now works alongside Benjamin in providing general to complex insurance solutions to their large client portfolio while significantly furthering her career and experience within the insurance industry and within our company.  

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Crystal Handley

Account Executive
 

Crystal Handley started at GGIB in 2015, having previously worked in claims at IAG in Melbourne. She initially assisted within our internal claims department, and has since moved into an Account Executive role after completing her Tier 2 in Insurance Broking. She is currently working alongside Ian Simpson on a portfolio primarily consisting of grain storage and stockfeed manufacturers.  Crystal is an asset to the firm with her dedicated focus and customer oriented approach.

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Jakara Lancaster

Account Executive
 

Jakara holds her Tier 1 qualifications and has a keen eye for detail. She brings years of support experience to our firm and efficiently provides this support in administration and client service to Rochelle.

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Jodie Montagner

Account Executive
 

Jodie's honed broking skills together with her great attitude made her quickly an integral part of our team. Jodie is involved in all aspects of commercial and retail insurance broking, and works alongside Benjamin to provide the required levels of service our customers demand.

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Kelly Brun

Account Executive
 

Kelly has considerable and varied experience in the general broking industry. Having spent the majority of her career with our firm, Kelly is highly technical and considerate of our client's requirements. Kelly predominantly assists Ian Simpson in servicing a diverse list of GGIB client's, from large truck operators to grain storage facilities.

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Melanie Rachele

Account Executive
 

Melanie is another in a long list of staff that continue to return to our firm after career breaks due to family commitments. Melanie worked in our firm in the 90's, and now again brings years of general brokerage and administration experience to our firm. Melanie now works alongside Nathan and his team to provide a range of solutions and products.

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Paula Bamford

Account Executive
 

Paula comes to our firm after exiting the retail industry. Paula works alongside David in providing administration and insurance support whilst learning the intricacies of the insurance broking industry.

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Rochelle Mullane

Account Executive
 

Rochelle has vast amounts of both general insurance and insurance broking experience, having spent time on both sides of the insurance fence in her career. Rochelle has been with our firm for a number of years and has proven herself to be a valuable technician in providing direct service and support to John, and also managing a large portfolio and the motel scheme.

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Samantha McLachlan

Account Executive
 

Samantha’s considerable administrative and customer service experience learnt in previous roles within a multinational conglomerate has proven a welcome asset for our firm. Samantha’s excellent skills have proven a hit amongst our client base and Samantha is now an account executive managing the houseboat scheme portfolio and working alongside Nathan. 

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Sheree Surace

Account Executive
 

Sheree joined our business in 2000, a millennium ago when our firm was a much smaller operation. Sheree is a part time contributor these days, balancing family life and a developing career. Sheree is a Qualified Practicing Insurance Broker and assists within Ian Simpson’s team to help manage many of his domestic and wholesale accounts. Given her extensive history at our firm, her experience has proven valuable in providing this support.

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Amanda Heppell

Claims Consultant
 

Amanda begun her employment within our business in the claims department after recently spending time within the accounting industry. Amanda provides is efficient in her direct claims support to our clients and is a great asset within the claims team.  

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Angela Doherty

Claims Consultant
 

Angela brings a vast range of experience to her position as a claims consultant, previously working as a manager at a significant local accountancy. Her assertive interpersonal and negotiation skills sees her provide our clients with effective claims service and administration. Angela works closely alongside our well-practiced claims consultants providing support whilst learning the particulars of claims management.

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Nathan White

Claims Consultant
 

Nathan has joined our claims department, after previously working in client management, retail management and administration. His experience in management is a fantastic asset in the way he approaches his work.

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Ann Kennedy

Assistant Account Executive
 

Ann began employment at our firm in 2017, supporting the members of John Griffiths team in their large commercial and industrial broking space. Ann comes to our firm with decades of experience working for a large insurer, and is one of the most respected long term insurance industry members in the Goulburn Valley.

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Anna Morris

Administration Assistant
 

Anna joined the company in March 2019 as a supporting member of John Griffiths team providing administration support. She comes from an extensive background in finance and administration with both large and small firms, and has a keen eye for detail.

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Aryan Goodall

Assistant Account Executive
 

Aryan is a skilled salesperson with prior experience in the pharmaceutical and textile industries. Aryan works alongside Nathan in pursuing new opportunities within the market. She is service driven, has the company's best interests at heart and is a strong advocate for elite customer service.

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Ashleigh Hall

Administration Assistant
 

Ashleigh has joined our business as an administration assistant and comes with a background in employment services, most recently working in the transport licensing sector. Ashleigh works within Nathan’s team providing administration support and is developing herself within the insurance broking industry.  

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Kama Mizzi

Administration Assistant
 

Kama joined PSC GGIB after relocating to the Goulburn Valley region. She has years of insurance experience at the Territory Insurance Office and a life insurance company. Kama works as an administration assistant supporting the office staff and furthering herself within the insurance broking industry.

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Stacey Merigan

Administration Assistant
 

Stacey comes with a wealth of experience and knowledge from the retail and customer service sector. Stacey is training in both domestic and commercial insurance, whilst supporting Benjamin as his executive assistant. Stacey's strong communication skills and positive attitude will be an asset to our business.

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Lisa Harrison

Front of House
 

Lisa is the welcoming front of our business, managing our reception and front of house area. Lisa brings years of client service experience to our firm, having filled very demanding roles in similar positions in the past. We are very pleased to have her in our team and she is most engaging and welcoming to all of the visitors to our office.

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Dionnie Grasso

Administration Assistant
 

Dionnie joined our firm after working within the direct insurance sector at RACV Shepparton. She is driven and motivated to help our organisation thrive, and to further develop her career within the insurance industry. Dionnie works within our company providing administration support within Nathans insurance team.

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Bailey Gladman

Trainee Broker
 

Bailey has joined PSC GGIB after successfully completing his secondary education, and is one of the area’s bright and dynamic go-getters. Bailey will work as a trainee broker supporting various teams before attending Deakin University and completing his Bachelor of Law Degree.